PICOO Design (“we”, “us”, “our”) is committed to maintaining customer privacy through an ethical performance culture that is based on trust, simplicity and confidence. It is one of PICOO’s core principles to secure customer information while using our mobile applications (“products”), and provide privacy protection that is critical in maintaining trust and providing better services. PICOO’s individual privacy protection policy ensures the confidentiality of customer information under the defined terms and conditions below.
1 Effective date and update
2 Information we will collect and trace
2.1 Information You Provide to us.
2.1.1 We may collect Personal Data from you, such as your e-mail address, and password when you create an account to log in to our network ("Account").
2.1.2 When you order the Service on our Site or App, we will collect all information necessary to complete the transaction, including your name, payment information, billing information and shipping information.
2.1.3 We retain information on your behalf, such as files and messages that you store using your Account.
2.1.4 If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
2.1.5 When you participate in one of our surveys, we may collect additional profile information.
When you post messages on the help forums or message boards of our Site, the information contained in your posting will be stored on our servers and other users will be able to see it.
2.1.6 We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version, product registration number, and other requested information if you contact us via e-mail regarding support for the Service.
2.1.7 We may also collect Personal Data, such as at other points in our Site or App that state that Personal Data is being collected.
2.2 Information Collected via Technology.
2.2.1 To make our Site and App more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your mobile device type, IMEI, IMSI, application version, browser type, computer or mobile operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer or mobile device when you use the Internet, which may vary from session to session), domain name, ID for advertising, ads data, information about the way you use the application and/or a date/time stamp for your visit of the Site or use of the App.
2.3 Information Collected from You About Others.
If you decide to invite a third party to create an Account, we will collect your and the third party's names and e-mail addresses in order to send an e-mail and follow up with the third party. You or the third party may contact us at firstname.lastname@example.org to request the removal of this information from our database.
3 The purpose of collecting information functions:
3.1 Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We will only use Personal Data in ways that are compatible with the purposes for which it was collected or as subsequently authorized by you. We use your Personal Data in the following ways:
to facilitate the creation of and secure your Account on our network; identify you as a user in our system;
provide improved administration of our Site, App and Service; provide the services you request;
improve the quality of experience when you interact with our Site, App and Service; send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
send you administrative e-mail notifications, such as security or support and maintenance advisories;
to send newsletters, surveys, offers, and other promotional materials related to our Service and for our other marketing purposes.
3.2 We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Service and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
4 The principle for limiting utilization and sharing
We do not sell your personal information to third parties. We will not share your or your child’s information with third parties other than the necessary service providers as indicated below.
Limiting utilization may occur in the following circumstances:
4.1 With customers’ written consent;
4.2 When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
4.3 To prevent the rights and interests of others from material detriments;
4.4 To promote public interests without damaging your vital interests;
4.5 To comply with laws or regulations, such as to comply with a subpoena, or similar legal process;
4.6 We may provide your or your child’s personal information to companies that provide services to help us with our business activities such as processing your payments, providing mapping services or offering customer service. These companies are authorized to use your and your child’s personal information only as necessary to provide these services to us;
4.7 If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
5 Security of Your Personal Data
We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.
6.1 In case any competent government authority requests us to disclose any personal user identification information in accordance with relevant legal procedures, laws or regulations, we will provide such personal user information according to the requirements of the government authority or for the purpose of public safety. PICOO will assume no liability for any disclosure in such case.
6.2 PICOO will not assume any responsibility for any of your personal information that is disclosed for your own reasons (for example, when you voluntarily disclose to other people your password or when you share your account with other people).
6.3 PICOO assumes no responsibility for any personal information that is lost, disclosed, or falsified due to forces beyond PICOO’s control, including but not limited to events that may affect normal network operations, such as hacker attack, intrusion or attack of computer virus and temporary closure of websites due to government regulations or actions.
6.4 PICOO assumes no responsibility for the disclosure of personal particulars or other customer information caused by (i) the other websites linked with our website or referred to in our website, products or services; (ii) third party software or coding incorporated in our website, products or services; or (iii) the incorporation of any part of our products into the websites, products or services provided by third parties, as well as any legal dispute and consequence resulting from any of (i)-(iii).
6.6 PICOO assumes no responsibility when your personal information is disclosed due to unpredictable and inevitable risks of the internet, including without limitation: virus attack, hijacking, temporary site closure or server closure resulted from government control and inevitable technical defects of the software due to technical level at the time of development.
7 Policy modifications
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If we make material changes to how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's Personal Information.
8 Contact us
1 Installation and Use
When you use the Caller ID and Call Block function, we will collect, process and retain personal information from You and any devices You may use in Your interaction with our Services. This information may include the following: phone number, geo-location, Your IP address, device ID or unique identifier, device manufacturer and type, device and hardware settings, ID for advertising, ads data, operating system, operator, IMSI, connection information, usage statistics, device log and event information, the number of incoming & outgoing calls and other information based on your interaction with our Services.
The information mentioned above may be used to provide smart caller ID, among other features, allow for population of unidentified numbers and other data in call, display the name associated with a certain number for incoming or outgoing calls or following a manual number search against our Caller database.
2 Contacts Information
Please note: the app will never store your contacts and your call history.
The app accesses the contacts on the phone in order to display the contacts and so the app can record or ignore calls from specific contacts. While we are intensity focused on protecting you from unknown calls, we are just as concerned with making sure important calls are not missed. Access to contacts helps us filter out numbers that may look spam, but are actually legitimate (like your Doctor’s office). We also access contacts to identity callers under the name you prefer to see, to enable your ability to add numbers to your blocklist.
3 Numbers tagging
You can tag an unknown number after making a call. So this contribution will make our database better. We may also associate a name with a phone number through the numbers tagging functionality, which allows a user who receives a call from a phone number which is not associated with a name in the database to indicate a name to be associated with that number. A name will only be associated with a number through this functionality if a sufficient number of independent Users, based on our algorithm, have indicated the same name for the relevant number.
4 Call Block
Call Blocking requires accessing your contacts. Therefore, the app is able to block the numbers that users refuse to answer. Meanwhile, the app can also block numbers from user’s contacts.
If you have any questions about the information we collect or how it is used, please contact us at email@example.com